Solar System Batteries Australia Pty Ltd (ABN 40 644 925 655) (“Solar System Batteries”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, request a quote, purchase our products or services, or otherwise interact with us.

Contact Details

Solar System Batteries Australia Pty Ltd

ABN: 40 644 925 655

1416 Logan Rd

Mount Gravatt QLD 4122

Website: https://www.solarsystembatteries.com.au

Depending on the services you request, we may collect:

• Full name
• Residential and postal address
• Email address
• Telephone number
• Date of birth (where required)
• Driver licence or identification (where required)
• Property ownership details
• Electricity retailer and distributor information
• Electricity bills and energy usage data
• Roof photographs and property images
• System design information
• Installation details
• Payment information
• Finance application information (where applicable)
• Government rebate eligibility information
• Communication records including emails, calls and messages
• Website usage information including IP address, browser type and device information

We collect personal information directly from you when you:

• Request a quote
• Complete an online enquiry
• Call our office
• Send us an email
• Complete a finance application
• Purchase products or services
• Request warranty support
• Subscribe to marketing communications
• Complete surveys or provide feedback

We may also collect information from:

• Electricity retailers
• Electricity distributors
• Government agencies
• Finance providers
• Credit reporting bodies (where authorised)
• Product manufacturers
• Publicly available records
• Third-party referral partners

We collect and use your personal information to:

• Prepare quotations
• Design solar and battery systems
• Arrange site inspections
• Process orders
• Install solar systems and batteries
• Process payments
• Arrange finance applications
• Apply for government rebates and incentives
• Register warranties
• Arrange grid connection approvals
• Provide customer support
• Manage warranty claims
• Improve our products and services
• Meet our legal obligations
• Prevent fraud
• Communicate with you regarding your enquiry or installation
• Send marketing communications where permitted by law

We may disclose your personal information to:

• SAA Accredited installers
• Licensed electricians
• Product manufacturers
• Electricity distributors
• Electricity retailers
• Government departments
• Clean Energy Regulator
• Finance providers
• Payment processors
• Insurance providers
• Professional advisers
• IT service providers
• Cloud hosting providers
• Marketing service providers
• Debt collection agencies
• Regulatory authorities where required by law

We only disclose information necessary for the services being provided.

Where you authorise us, we may use your information to:

• Create and assign Small-scale Technology Certificates (STCs)
• Apply for available government rebates
• Process battery incentive applications
• Submit documents to government agencies
• Verify eligibility for rebate programs

We take reasonable steps to protect your personal information against:

• Loss
• Unauthorised access
• Misuse
• Interference
• Modification
• Disclosure

Security measures include:

• Secure cloud storage
• Password-protected systems
• Multi-factor authentication
• Restricted staff access
• Encrypted communications where appropriate
• Secure document disposal procedures

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyse website traffic
• Measure advertising effectiveness
• Improve customer experience

You can disable cookies through your browser settings; however, doing so may affect website functionality.

With your consent, we may contact you regarding:

• Special offers
• Promotions
• New products
• Industry updates
• Battery rebate information
• Solar industry news

You may unsubscribe at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Replying “STOP” where applicable

You may request access to your personal information held by us.

If any information is inaccurate, incomplete or out of date, you may request that we correct it.

Requests should be made in writing using our contact details.

Some of our service providers may store information on secure servers located outside Australia.

Where this occurs, we take reasonable steps to ensure those providers comply with privacy obligations equivalent to the Australian Privacy Principles.

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Enforce our agreements

Information that is no longer required will be securely destroyed or de-identified where appropriate.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.

If you believe we have breached your privacy, please contact us in writing.

We aim to investigate and respond to all privacy complaints within 30 days.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

Phone: 1300 363 992

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Solar System Batteries Australia Pty Ltd

ABN: 40 644 925 655

1416 Logan Rd

Mount Gravatt QLD 4122

Website: https://www.solarsystembatteries.com.au

Email: info@solarsystembatteries.com.au

Phone: 1300 313 004