At Solar System Batteries Australia Pty Ltd, trading as SolarSystemBatteries (“SolarSystemBatteries”, “we”, “us”, “our”), we are committed to delivering high-quality products and services that meet our customers’ needs.

We value feedback and recognise that complaints provide an opportunity to improve our services. We are committed to handling complaints fairly, efficiently, and in a timely manner.

To request a refund, please contact us using one of the following methods:

Email:

• • Contact the sales representative who issued your quotation, or

• • Email us at: support@solarsystembatteries.com.au

Phone

• • Call us on: 1300 313 004

Post

• • Write to the “Refunds Officer” at: PO Box 194, SUNNYBANK QLD 4109

Refunds will be issued using the original payment method where possible:

• • If you paid by credit card, your refund will be returned to the same credit card used for the original transaction.

• • If you paid by EFT, BPAY, cash, cheque, or money order, your refund will be processed via EFT to a bank account nominated by you.

• • If your credit card payment was made more than 12 months prior, your refund will be processed via EFT to your nominated bank account.

We aim to process approved refund requests within one (1–2) business days of receiving your request.

However, in some circumstances additional time may be required, including:

• • Lost or cancelled credit cards

• • Payment gateway declines

• • Manual processing requirements

• • Bank or merchant delays (typically up to 10 business days)

• • Additional verification requirements

• • Manual processing via Westpac Merchant Helpdesk

Once processed, funds typically appear in your account within 5–7 business days, depending on your financial institution.

• • Refunds are subject to review and approval

• • We may request supporting documentation where required

• • This policy operates in addition to your rights under Australian Consumer Law

    • • Approved refunds will be processed in full unless otherwise agreed in writing

We may update this Refund Policy from time to time. The latest version will always be available upon request.