Solar System Batteries Australia Pty Ltd (trading as SolarSystemBatteries.com.au)
1.1 These Terms and Conditions form part of the agreement between Solar System Batteries Australia Pty Ltd (ABN 40 644 925 655) (“Solar System Batteries“, “SSB“, “we“, “our” or “us“) of 1416 Logan Rd, Mount Gravatt QLD 4122, and the customer named in the Quote or Contract (“you” or “your“).
1.2 This Agreement commences when you accept our quotation by:
1.3 By accepting this Agreement, you agree to pay the required deposit and to comply with these Terms and Conditions.
You warrant that:
2.1 You are at least 18 years of
2.2 You are either:
2.3 You have read, understood and accepted these Terms and Conditions before entering into this Agreement.
3.1 Payments may be made to Solar System Batteries Australia Pty Ltd using any of the following methods:
You have the right to cancel this Agreement within 10 business days after signing or receiving this Agreement, in accordance with applicable Australian consumer protection legislation.
Please refer to these Terms and Conditions for further details regarding your cancellation rights.
Unless the context otherwise requires:
Customer, you or your means the person or entity named in the Quote or Contract.
Full System Design means the complete solar PV system design including:
Installation Address means the property where the System will be installed.
PV means Photovoltaic.
STCs means Small-scale Technology Certificates created under the Australian Government’s Renewable Energy Target Scheme.
STC Financial Incentive means the value of STCs applied to reduce the purchase price of the System.
Solar PV System means the solar power system and associated equipment specified in the Quote, including any inverter, battery storage system, mounting equipment and electrical components where applicable.
5.1 Solar System Batteries Australia Pty Ltd will arrange for the supply and installation of the Solar PV System described in your Quote at the Installation Address.
5.2 We will engage appropriately licensed and SAA Accredited installers and designers (or any accreditation required under applicable laws and industry standards) to design and install your Solar PV System.
5.3 We will use reasonable care and skill in supplying and arranging installation of your System in accordance with:
5.4 We will provide the documentation required under the New Energy Tech Consumer Code (NETCC) and applicable Australian laws.
5.5 We will make reasonable efforts to complete the installation within the agreed timeframe, subject to weather conditions, supplier availability, grid approvals and other circumstances beyond our reasonable control.
6.1 You agree to pay the Balance Due on or before the installation date, unless otherwise agreed in writing.
6.2 You assign all rights to create and claim any Small-scale Technology Certificates (STCs) relating to the Solar PV System to Solar System Batteries Australia Pty Ltd or its nominated agent.
6.3 You are responsible for any costs associated with upgrading, modifying or replacing your electricity meter where required by your electricity distributor or retailer.
6.4 If the Balance Due is not paid in full on the installation date, you agree to pay:
6.5 Interest may be charged on overdue amounts at 10% per annum, calculated daily from the due date until payment is received in full.
7.1 Subject to Clause 8, Solar System Batteries Australia Pty Ltd may adjust the Contract Price where additional costs are identified during the site inspection or prior to installation.
Examples include, but are not limited to:
7.2 Any increase in price will only occur where:
a) you are advised of the additional costs; and
b) you provide written approval before the additional work is undertaken.
7.3 The Contract Price has been calculated based on your eligibility to receive the applicable STC Financial Incentive.
if:
you agree to pay the additional amount representing the value of those STCs or incentives.
7.4 Where additional work is required before installation can proceed, you agree to arrange and pay for that work unless otherwise agreed in writing.
8.1 Solar System Batteries Australia Pty Ltd may terminate this Agreement if changes to Commonwealth, State or Territory legislation prevent the lawful installation of the System.
If this occurs, all monies paid by you will be refunded in full.
8.2 Either party may terminate this Agreement where:
Where this occurs, any monies paid under this Agreement will be refunded in full.
8.3 You may cancel this Agreement during the applicable cooling-off period and receive a full refund of your deposit.
You will be entitled to a full refund of monies paid where:
9.1 The final system design differs materially from the accepted quotation and you do not approve the revised design.
9.2 The Site-Specific Full System Design and Performance Estimate are not provided before the expiry of the cooling-off period and you choose not to proceed after receiving them.
9.3 Solar System Batteries Australia Pty Ltd has not installed the System within four (4) weeks of the original Target Date and you elect not to accept a revised installation date.
9.4 Grid connection approval cannot be obtained before
9.5 The quoted equipment is unavailable and you do not agree to an equivalent substitute
9.6 Any refund approved under this Agreement will be processed within a reasonable timeframe using the original payment method where practicable.
10.1 Solar System Batteries Australia Pty Ltd will use reasonable efforts to deliver and install the System on the agreed installation date.
10.2 You must provide safe and unrestricted access to the Installation Address for:
10.3 Solar System Batteries Australia Pty Ltd or its authorised contractors will arrange the necessary network connection and submit the required documentation to the relevant electricity distributor where this forms part of the quoted services.
10.4 You remain responsible for maintaining an active electricity account with your electricity retailer and for any charges imposed by your electricity distributor or retailer that are outside the scope of this Agreement.
10.5 Installation dates are estimates only and may change due to circumstances beyond our reasonable control, including:
10.6 We will notify you as soon as reasonably practicable if the installation date needs to be
11.1 Solar System Batteries Australia Pty Ltd will use reasonable endeavours to deliver and install the Solar PV System at the Installation Address on the agreed Target Date.
11.2 The Target Date is an estimate only and may change where delays occur due to circumstances beyond our reasonable control, including but not limited to:
a) you do not promptly sign and return this Agreement or provide the information required to proceed;
b) delays in obtaining approvals from the electricity distributor, electricity retailer, local council, or any other relevant authority;
c) adverse weather conditions;
d) manufacturer or supplier delays;
e) equipment shortages;
f) site access issues;
g) safety concerns;
h) industrial action;
i) pandemics or public health emergencies; or
j) any other unforeseen event beyond our reasonable
11.3 If the Solar PV System has not been installed within four (4) weeks after the original Target Date, you may elect to:
a) accept a revised installation date; or
b) terminate this Agreement and receive a full refund in accordance with Clause
11.4 We will notify you as soon as reasonably practicable if the Target Date
12.1 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:
12.2 In addition to your rights under the Australian Consumer Law, Solar System Batteries Australia Pty Ltd warrants that, for a period of five (5) years from the date of installation, the workmanship relating to the installation of your Solar PV System will:
12.3 Product warranties provided by manufacturers (including but not limited to solar panels, inverters, batteries, mounting systems and electrical components) remain the responsibility of the respective manufacturer and are provided in addition to your rights under this
12.4 Except to the extent required by law, including the Competition and Consumer Act 2010 (Cth), Solar System Batteries Australia Pty Ltd excludes all warranties and representations not expressly stated in this Agreement.
12.5 To the maximum extent permitted by law, Solar System Batteries Australia Pty Ltd will not be liable for:
Nothing in this clause limits or excludes any rights that cannot lawfully be excluded under the Australian Consumer Law.
12.6 This workmanship warranty does not apply where the System has been affected by:
a) lightning;
b) power surges;
c) flood;
d) fire;
e) cyclone;
f) hail damage;
g) vermin or animal damage (including possums, rodents or birds);
h) misuse, neglect, abuse or accidental damage;
i) unauthorised alterations or repairs;
j) failure to maintain the System in accordance with the manufacturer’s recommendations;
k) use of unapproved third-party equipment; or
l) any event beyond our reasonable
12.7 Where a warranty claim is accepted, Solar System Batteries Australia Pty Ltd may, at its discretion:
12.8 Any repaired or replacement workmanship supplied under this warranty will be covered for the remainder of the original warranty period.
12.9 This workmanship warranty is provided in addition to, and does not limit, any manufacturer warranty that exceeds five (5) years.
13.1 Ownership of the Solar PV System will pass to you only when:
a) all monies payable under this Agreement have been paid in full;
b) installation has been completed;
c) all required documentation has been completed; and
d) all applicable Small-scale Technology Certificates (STCs) have been validly assigned to Solar System Batteries Australia Pty Ltd or its nominated agent.
13.2 Until ownership passes to you, Solar System Batteries Australia Pty Ltd retains legal ownership of the Solar PV System.
13.3 If payment is not made in accordance with this Agreement, you authorise Solar System Batteries Australia Pty Ltd, or its authorised representatives, to enter the Installation Address (where legally permitted) to recover and remove the Solar PV
13.4 Any costs reasonably incurred in recovering the System may be recoverable from you to the extent permitted by law.
14.1 Solar System Batteries Australia Pty Ltd is committed to complying with the New Energy Tech Consumer Code (NETCC) and will conduct its business in accordance with the Code’s requirements.
14.2 A copy of the New Energy Tech Consumer Code is available on our website at:
or from the NETCC website.
14.3 If there is any inconsistency between this Agreement and the requirements of the NETCC, the provisions of the NETCC will apply to the extent required by law.
15.1 This Agreement, together with the accepted Quote, Full System Design, any schedules, and any documents expressly incorporated by reference, constitutes the entire agreement between the parties regarding the supply and installation of the Solar PV System.
15.2 This Agreement supersedes all previous negotiations, discussions, representations, understandings and agreements relating to the subject matter of this Agreement.
15.3 No amendment, variation or modification of this Agreement will be effective unless it is in writing and agreed by both parties.
15.4 If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
16.1 This Agreement is governed by the laws of the State of Queensland,
16.2 Both parties submit to the non-exclusive jurisdiction of the courts of Queensland and any courts entitled to hear appeals from those courts.
Solar System Batteries Australia Pty Ltd engages appropriately licensed and SAA Accredited designers and installers to perform installation work.
Electrical contractor licence numbers applicable to your installation will be provided on the relevant compliance certificates and installation documentation.
18.1 Solar System Batteries Australia Pty Ltd collects, stores and uses your personal information for the purposes of:
18.2 We handle your personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.
18.3 Our Privacy Policy is available at:
19.1 We will not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:
19.2 Where a Force Majeure event occurs, the installation timeframe will be extended for the duration of the delay.
20.1 Any notice required under this Agreement may be given by:
20.2 Notices sent by email will be deemed received on the day of transmission, provided no delivery failure notification is received.
20.3 It is your responsibility to notify us if your contact details
21.1 Solar System Batteries Australia Pty Ltd may subcontract any part of the design, supply or installation of the Solar PV System to appropriately qualified and licensed
21.2 We remain responsible for ensuring all subcontracted work complies with this Agreement and applicable Australian Standards.
21.3 You may not assign your rights or obligations under this Agreement without our prior written consent.
22.1 This Agreement may be executed
22.2 An electronic signature, scanned signature or acceptance by email will be deemed to have the same legal effect as an original handwritten signature.
22.3 Each electronically executed copy together constitutes one binding
23.1 Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, right or remedy available under the Competition and Consumer Act 2010 (Cth) or any other applicable legislation.
23.2 Where permitted by law, our liability is limited to the remedies available under the Australian Consumer Law.
Solar System Batteries Australia Pty Ltd
ABN: 40 644 925 655
Address: 1416 Logan Rd, Mount Gravatt QLD 4122
We believe every home is unique. Rather than simply selling solar products, we help you understand your options, maximise available rebates, and choose the most suitable energy solution for your needs—without pressure or obligation.
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